Order Processing (shipping policy)
Your order will ship as soon as payment confirmation is received, within a timeframe of 1 - 3 business days. Orders made during the weekend or public holiday will be shipped on the next business day. An email will be sent when order shipped.
Shipping Rates and Delivery Estimates:
We offer standard shipping and express shipping at checkout.
Estimate for delivery is as follow:
Standard, 5 - 7 business days
Express, 2 - 4 business days
Time frames will vary depending on where you are located, carrier delays, or circumstances.
Shipping Confirmation and Tracking
An email will be sent to you with the link for the tracking number. You may use the link to track your item until delivery to your door.
International Shipping
We currently offer international delivery to limited countries. Depending upon where you are located, additional international shipping charges and import duties will apply. It will then be the customer's responsibility.
Delays or Lost Packages:
We generally do our best at delivery times; however, shipping may be delayed due to weather, customs, or carrier issues. In the event your package is deemed lost or if the time has passed, please reach out to our support at [insert email], and we will work together with the carrier.
Address Guarantee
We please request that you double-check your shipping address before confirming your order. We cannot be responsible for packages delivered to incorrect addresses entered by the customer.
Damaged Products
If your bag arrives damaged or defective, please let us know within 48 hours with a photo confirming the product and packaging. We will review the situation and send the replacement or refund.